BUILD CREW VOLUNTEERS

If you’re accepted into the program, you’ll receive an email from the Volunteer Support Team confirming your engagement and allocated role.

To secure your position, please complete the Volunteer Agreement within the timeframe outlined in the email.

We recommend regularly checking your inbox (and your junk folder—just in case!) and saving us as a contact so you don’t miss any important updates.

If we don’t receive your completed agreement in time, your role may be reallocated to someone on the waitlist.

The Volunteer Agreement is a formal step to confirm your place in the program. It outlines what’s expected of you as a volunteer and what you’ll receive in return.

To complete it, you’ll pay a non-refundable admin fee via our secure payment system. This secures your place in the program and entitles you to a Volunteer Ticket.

If you don’t complete your shifts or break the terms of the agreement, you may be back-charged the cost of a final round festival ticket ($498), plus a $100 admin fee.
In this instance, the Volunteer Support Team will discuss this with you.

If you have any questions, please don't hesitate to contact us at volunteers@strawberry-fields.com.au.

We understand that sometimes things happen. If you miss a shift, please head to Vollie HQ and speak to the Volunteer Support Team as soon as possible so we can work out a solution with you. 

If you don’t check in with the team before you leave the festival, and your exchange is incomplete (as required by the Volunteer Agreement), you may be charged the cost of a final round festival ticket ($498) plus a $100 administrative fee.

We’re here to help — communication is key!

We require you to use an Australian bank account to complete the Volunteer Agreement process. If you have any questions, please don’t hesitate to contact us at volunteers@strawberry-fields.com.au.

The Volunteer Agreement fee is non-refundable. This fee helps cover the costs of processing your application and funding other aspects of the program — even if you’re no longer able to attend.

If you're unsure about your availability, please consider this before committing to the program.

We understand that life can throw curveballs. Please contact us if you need to withdraw.

If you can no longer attend, and the person you'd like to take your place has already submitted a volunteer application during the official application period, we may be able to transfer your spot to them, depending on the program's needs and their availability.

Unfortunately, we can’t offer your place to anyone who didn’t apply before the deadline.

If any of your details change — like your email address, phone number, or payment method — just shoot us a message at volunteers@strawberry-fields.com.au.

This helps us keep your info up to date, process your application smoothly, and make sure you don’t miss any important updates.