Below are the answers to our most frequently asked questions regarding ticketing. Please ensure you read through all of the below information, to see if this resolves your issue.
If the answer you seek is not found below, you can contact the Ticketing Team via firstname.lastname@example.org - please note that this team works Monday to Friday from 9:00am to 5:00pm AEST and will endeavour to provide a response within 48 hours. Please be patient awaiting a reply.
HOW DO I BUY, SELL OR TRANSFER AN EXISTING FESTIVAL TICKET?
To reduce ticket scalping & scamming, we have partnered with Tixel as our exclusive resale partner. Tixel validates the authenticity of festival e-tickets, buyers/sellers and provides secure methods for payment. You can also join a waitlist to purchase tickets. All tickets can only be transferred for the price they were purchased for or less plus booking fees. For all who purchased their festival ticket online via Eventbrite, this is the only channel through which you can transfer your ticket.
If you want to transfer a ticket to a friend, you can create a private link to do so with Tixel. For any questions regarding the process for this, or buying and selling through Tixel please contact customer via email@example.com
Name changes on Shuttle Bus Tickets and Vehicle Passes will be processed via Eventbrite at no charge - simply email firstname.lastname@example.org with your ticket details and the change required. Please note names on Bus Tickets & Vehicle Passes can only be changed ONCE.
WHEN DO TICKETS GO ON SALE?
The first release of tickets will go on sale on Tuesday May 15 at 9:00am sharp via www.strawberry-fields.com.au
WILL TICKETS BE AVAILABLE ON THE GATE?
No. The event has sold out well in advance every year, so we advise to prepare and get your ticket as early as possible. The only exception to this is for Local Tickets (see below for more information)
I PAID FOR A TICKET BUT CAN'T FIND MY CONFIRMATION - WHAT DO I DO?
You may not have entered the correct email address when purchasing your ticket. Please email the Ticketing Team via email@example.com with proof of purchase so that they can re-issue your ticket to the correct email address.
I CAN'T SEE AN OPTION TO BUY LOW INCOME TICKETS, HOW DO I GET ONE?
Low income tickets are granted by application only. Please visit the Low Income Ticket Application page to learn more
IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY?
Yes. First and second release tickets are limited to 4 per person - this is to ensure the fairest access to these earlier releases of lower priced tickets. For final release tickets the limit is 10 per person
WHAT'S INCLUDED IN MY TICKET?
Your ticket provides access to the festival from Friday 16 November at 12:00pm, including camping on site. The festival program finishes on Sunday 18 November in the evening and all vehicles must vacate the site by Monday 19 November.
If you wish to arrive to the festival on Thursday 15 November and access the best camping spots along with some light entertainment in the Tea Lounge, then you will need to purchase an Early Arrival Vehicle Pass on top of your festival ticket. These passes are valid for one vehicle of any description - however all passengers will also need to hold individual entry tickets to the event
DO I NEED TO BUY A CAR PASS?
Yes. All vehicles entering Strawberry Fields in 2018 must purchase a car pass. For those of you who wish to arrive to the festival on Thursday 15 November and access the best camping spots along with some light entertainment in the Tea Lounge, then you will need to purchase an Early Arrival Vehicle Pass on top of your festival ticket. There are only 500 of the Early Arrival Vehicle Passes available and they can be purchased online via Eventbrite.
If you are arriving to the festival after general admission commences on Friday 16 November at12:00pm, you will need to purchase a General Car Pass. The fee for the General Car Pass is $30 if you pre-purchase, and $35 if you wait to buy on the gate. There is no limit to the available number of car passes. Your car pass covers (i) 100% carbon offset of your travel to/from the festival via TreeCreds, (ii) a drug test for each vehicle, (iii) an alcohol test for each vehicle, and last but not least (iv) a donation to the local community fund.
DO YOU SELL DAY TICKETS?
All tickets are for the full weekend only.
It'S MY BIRTHDAY, CAN I GET A FREE TICKET?
Yes! We have offered free tickets for birthday ladies and gents since the very first Strawberry Fields and we are proud to be continuing this tradition nearly a decade on. All you need to do is arrive to the gate and show a valid drivers licence, passport or KeyPass card to show that your birthday is on 15, 16, 17 or 18 November and you will be allowed into the event for F-R-E-E! Please note - if you want to enter the festival on Thursday 15th November, you will still need to purchase an Early Arrival Car Pass for your vehicle.
If you birthday is not on any of the dates listed above please do not bother contacting us asking to make an exception. We give out hundreds of birthday tickets each year and unfortunately no exceptions can be made to this offer.
WHAT ABOUT TICKETS FOR LOCALS?
We are pleased to continue to offer half price tickets to local residents. These tickets are $150 and available to any local residents over the age of 18 who can show a valid driver's license / KeyPass with a postcode in the Berrigan Shire. If you are eligible for a local ticket, all you need to do is rock up to the gate and show your ID to purchase your ticket on the day - please note EFTPOS facilities are unavailable so payments can only be made in cash.
DOES MY NAME HAVE TO BE ON MY TICKET?
Yes. The correct name should be on your ticket - this is a security measure we put in place to avoid ticket fraud.
CAN I CHANGE THE NAME ON MY TICKET?
Yes. If you can no longer attend the event, then you can transfer your ticket once, and once only. Full instructions will be released in September.
Please note, selling a ticket for profit, i.e. more than its face value is a breach of the terms and conditions of sale and if we become aware that a person is doing this on any social media platform, eBay or gumtree, we will refer your details to the police.
MY FRIENDS TICKET LOOKS DIFFERENT TO MINE, IS THAT OKAY?
Yes. Online tickets and industry physical tickets do not look the same. If you are in doubt about the validity of your ticket, you can contact our team at firstname.lastname@example.org to check.
I LOST MY TICKET, HOW DO I REPLACE IT?
If you purchased a hard copy ticket from a promoter, please note that these tickets should be treated as cash and cannot be replaced. If you purchased your ticket online, the ticket should be stored permanently in your Eventbrite account / email - however if you cannot find it there please email our team at email@example.com to check.
I DON'T WANT TO GO ANYMORE, CAN I GET A REFUND?
Under the terms and conditions of sale of our tickets we do not offer refunds for change of mind or circumstances - name changes are possible though, see question above.
WHERE CAN I BUY PHYSICAL TICKETS?
A limited run of physical tickets will be available from select distributors in Melbourne later in the year.