CONTACT US

Long story short - we receive a HUGE volume of email each year.

Help us help you get the answers you seek by ensuring that you have scoured the website in detail before using the form below. If your question truly cannot be answered by the website, our team will endeavour to respond to you within a few working days. 

Make sure you have read the Must Read A-Z Guide before contacting us- there is a lot of handy information there, and if the answer you seek is already listed in the guide, we will not be responding to your email

 

FOR ENQUIRIES REGARDING TICKETING:

  • All ticketing enquires are handled by the Eventbrite service team via tickets@strawberry-fields.com.au - make sure you have read out the Tickets FAQ before contacting them directly about your ticketing issue. 
  • Make sure you include your Order ID, Account Holder Name, Attendee Name & Email
  • The timeframe for response is currently 24 - 48 hours from Monday to Friday only due to a high volume of queries. 
  • Do not resend your email if you haven't received a response within a few days - this may only cause your email to get bumped to the back of the queue

 

FOR ALL OTHER ENQUIRIES

ticketing >> TICKETS@strawberry-fields.com.au

Low Income Tickets >> lowincome@strawberry-fields.com.au

Food & retail markets >> market@strawberry-fields.com.au 

Art & installations >> art@strawberry-fields.com.au

MEDIA & PR >> MEDIA@strawberry-fields.com.au

Volunteers >> VOLUNTEERS@STRAWBERRY-FIELDS.com.au

General info >> info@strawberry-fields.com.au